12 lessons learnt from the digital frontline

We need to start a conversation on how we lead during a crisis. It starts by being honest. Only by reflecting will we be able to better equip the leaders of tomorrow. I wrote this blog post to start that conversation.

In the space of 7 months, I led on four high-profile COVID projects in the NHS:

  • Part of the NHSX team leading the digital design of the national COVID-19 vaccination programme.
  • As a joint NHSD/X team, we set out to consider how we might increase access to GP records for care providers…

New York! One of the most diverse and electric cities in the world. You can do or be anything in New York. It truly lives up to its title as the city that never sleeps.

We were in New York in September. One of the best times to visit as the weather is mild. Of course, New York is great whatever the weather.

Before going to New York, we bought a Go New York City ‘Choose 4’ Explorer pass. This allows you to visit any four major attractions in the city. It saves you a lot of money.

You’ll need…

The Amalfi Coast is one of the most beautiful places in the world. The water is crystal blue and the sun scorching. Not to mention, the food and wine is sublime. The trip certainly felt like one long Italian dream.

Naples is rough and gritty. Having said that, there’s an energy in the city few can match. The city pulsates with life, especially during the evening.

We went during summer time before the school holiday. Luckily, we beat the tourist rush and managed to catch some amazing weather. More importantly, we immersed ourselves in Italy’s rich cultural heritage.

Here’s how…

Nintendo is dominating gaming. It’s hard not to with the the release of the Nintendo Switch, and genre defining games like The Legend of Zelda: Breath of the Wild. Sales of the Switch recently overtook PlayStation 4 in Japan.

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Nintendo Switch.

Creating novel gaming experiences is second nature to Nintendo. They keep pushing the boundaries around what gaming can be, especially on the go. Can Sony take Nintendo’s handheld gaming crown?

Before we answer that question, we need to take a brief trip down memory lane into Sony’s handheld past.

When Sony entered the handheld market, they did so with such promise…

Edinburgh. The capital city of Scotland. Home to the Edinburgh Fringe Festival, Edinburgh Castle and many cobbled streets!

I hope my guide helps you plan the perfect trip!

Day 1- Travelling to Edinburgh, Edinburgh Castle and Comedy Club

It’s easy to get to Edinburgh, especially from London. You can take a train, drive, take a coach, take a sleeper train or fly there. Which one is faster? Well take a look at this guide from Independent Travel Cats.

Top tip: Take the train. It takes 4 hours and 20 minutes to get to the heart of Edinburgh Waverley Station. Along the way you’ll see some stunning scenery, especially as you…

Hong Kong, Singapore and Kuala Lumpur — three of Asia’s finest places to visit. Each place is distinct culturally, and offers so much to travelers visiting.

I hope my guide helps you plan the perfect trip.

Day 1 — travelling to Hong Kong

I flew from Heathrow with Swiss Airlines, with a connection in Zurich. My flights cost £400 (including return). This was a promotional price. Prices can rise above £700+ so be sure to book flight tickets well in advance, and look out for special deals.

I liked flying with Swiss Airlines. The flight experience was great, and the onboard food was impressive, with local Swiss…

Berlin. The largest city in Germany and one of Europe’s best cities for fun, adventure, culture and food.

This is a special city. I hope my guide helps you plan the perfect long weekend in Berlin.

Day 1— travelling to Berlin and shopping

I flew from Heathrow with Eurowings. My flights cost £150 (including return). Prices can rise above £200 so be sure to book flight tickets well in advance.

After arriving in Berlin, we bought a Berlin Welcome Card from the airport. It’s the easiest way to travel across the city. …

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The Fleming Fund homepage: www.flemingfund.org


The Fleming Fund was set up to tackle the threat of antimicrobial resistance (AMR) in low- and middle-income countries. The Fleming Fund supports a number of grants with the aim to improve AMR surveillance across the human health, animal health and environmental sectors.

The old Fleming Fund website did not meet the Digital Government Standard. We knew that we needed to replace the current offering to meet the needs of our users.

The new site had to fulfill three objectives: 1) provide a clear understanding of what the Fleming Fund does 2) be transparent about its activities 3) provide the…

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The agenda for Health Product People

The Health Product People community was started in January 2018 to bring together people working on digital services across the health and care space to share ideas, collaborate and work together to solve problems. The Health Product People community builds on the good work of the cross-government product and service community.

At our sixth event, we looked at different prioritisation methods. We had attendees from the Department of Health and Social Care, Care Quality Commission, NHS Digital, Public Health England and NHS Business Service Authority.

The event was split into three parts:

  • two show and tells
  • lean coffee
  • retrospective

Show and tells


I recently completed a discovery looking at how digital professionals can work better with policy professionals.

As part of the discovery, I conducted user research with policy professionals to better understand how they work, their challenges and pain points.

Why do this work? This work was inspired by my team’s past involvement with policy teams. Using design thinking, service design and user research, my team and I had a real impact on the way policy was formed. My team and I believe these techniques can be used in other policy areas. Our intention is to empower policy professionals to think…


Product and delivery guy. Honorary Wakandan. Ex-@NHSX, @DfEDigital & @DHSCgovuk. #IBD warrior. #LFC fan. Views my own.

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